Karachi Nudge regulation for water bills

Image credit : http://www.kwsb.gos.pk/

Country Pakistan
City Karachi
Nudge regulation for water bills
Date 2014
Description of the project In January of 2014, the KWSB teamed up with the World Bank’s Water and Sanitation Program to begin a first step in a long-term service improvement project.Karachi’s Water and Sewage Board (KWSB) sent out the first of many client-targeted text messages in an effort to ‘nudge’ people towards paying their long overdue water bills.

This first step of the broader ‘Karachi Water and Sewage Services Improvement Project’ pairs the effects of1low-resource nudge regulations and the already-existing-infrastructure of mobile phone ownership.The use of targeted text messaging to entice clients to pay up appears as a strategic way for the2KWSB to increase their revenue without a significant increase in spending

Urban Co-Governance Moderate
Enabling State Weak
Pooling Weak
Experimentalism Strong
Tech Justice Moderate
Project Website http://www.kwsb.gos.pk/
References, sources, contact person(s) Institutional Website : http://www.kwsb.gos.pk/

Article https://www.citylab.com/equity/2014/03/can-text-messaging-solve-karachis-incredible-unpaid-water-bill-problem/8720/

Contact : info@kwsb.gos.pk


Posted on

April 15, 2022